- Cancellation Policy: Order Cancellation: Customers may cancel their order within 5 days of placing it. To cancel an order, customers must contact our customer support team at +91-9544343456. Please provide your order details for faster processing.
- Cancellation Eligibility: Orders can only be canceled if they have not been shipped or if the product is not marked as “shipped” or “in transit.” If the order has already been shipped, customers will need to follow the return process outlined in the refund policy.
- Refund Policy: Eligibility for Refund:
- a) Damaged or Defective Products: If the received product is damaged or defective, customers must notify us within 3 days of receiving the item. We may request supporting evidence, such as photographs or videos, to assess the situation.
- b) Order Cancellation: Refunds for canceled orders will be processed according to the cancellation policy mentioned above.
- Refund Methods: Refunds will be issued through the original payment method used during the purchase. If the original payment method is unavailable, we will offer alternatives, such as store credit or a different refund method.
- Refund Processing Time: Refunds will be processed within 14 days from the date of approval. The time it takes for the refund to reflect in the customer’s account may vary depending on the payment provider or financial institution.
- Return Shipping:
- Return Shipping Costs: If a product needs to be returned due to damage, defect, or an error on our part, we will provide a prepaid shipping label or reimburse customers for reasonable return shipping costs.
- Return Instructions: Customers must follow the return instructions provided by our customer support team to ensure a smooth return process. Failure to comply with the return instructions may result in delays or additional charges.
- Exclusions: This policy does not cover the following:
- Products damaged or misused by the customer.
- Normal wear and tear or damages caused by improper handling or accidents.
- Products that have been modified or altered from their original condition.
- Contact Information: For any questions, concerns, or assistance regarding cancellations, refunds, or returns, please contact our customer support team at +91-9544343456.
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